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Customer Service
Information Our 100% Guarantee - We guarantee everything we sell is high quality. If for any reason you are dissatisfied with your products, return them within 30 days of purchase and we'll give you full credit or a refund. If we made a mistake on your order, your return surface shipping will be reimbursed. Ordering Info. - You can place your order with us in 4 different ways:
Credit Cards - We accept: Visa, MasterCard, American Express and Discover. There is no surcharge for using a credit card to make a purchase. Your credit card will be billed upon shipment of your order. Money Orders, Cashier’s Checks, Personal Checks - We accept money orders, cashier’s checks, and personal checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal checks, please allow up to 10 days after receipt for clearance of funds before the order is processed. We charge a $25 fee for all returned checks. Returns/Refunds - If for any reason you are dissatisfied with your products, return them within 30 days of purchase and we'll give you full credit or a refund. After 30 days, returns will be evaluated on an individual basis and store credit may be given. Please insure the package for its full value. COD's are not accepted. Send items to:
Montana Trout Stalkers - Fly of the Month Club Shipping Information - We use the U.S. Postal Service as our preferred shipper. We cannot guarantee when an order will arrive. Consider any shipping times only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. "Free" shipments will generally arrive in 7-10 business days. If you would like us to use an alternate method, please specify that in the "comments" box during checkout. Please be advised that additional charges may apply for alternate means of shipping. Fly of the Month Club shipments are mailed between the 10th and 15th of each month. Privacy Policy - We keep your personal information totally private and secure. When you make a purchase from us, you provide us with your name, e-mail address, credit card information, address, and phone number. We use this information to process your order, and to keep you updated on your orders. Our secure server protects your information using advanced encryption technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our store. You can unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. Again, we guarantee we WILL NOT sell or otherwise provide the private and personal information you give us to anyone, for any purpose. We will not bombard you with e-mail advertisements other than to occasionally keep you informed about our products and services. You can un-subscribe from our mailing list at anytime by following the unsubscribe options or by sending a message to flyshop@montanatrout.com with "please remove" in the subject line. Copyright Notice - This web site is owned and operated by Joe Dilschneider and Montana Trout Stalkers. All materials appearing on this site, including the text, logos, graphics, and images are the sole property of Joe Dilschneider You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Joe Dilschneider's prior written permission. All rights are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Contact Information - Please feel free to contact us anytime by phone or e-mail or snail mail. Montana
Trout Stalkers - Trout Stalkers Fly of the Month Club
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